Hug Necklace

Yes, we ship all over the world. Duties and taxes may apply for select countries. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 7-15 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email. Please allow 6-9 days for processing and 7-14 days shipping for personalized and handmade products.

We accept returns/exchanges within 14 days of delivery for a variety of reasons. Please visit our Returns & Exchanges page for further information. Please note it is the customer's responsibility to pay return shipping costs.

As soon as your order ships, we’ll upload your tracking number. You can track your package anytime on our Track Your Order page.

At this time, we offer standard shipping only. We’re working on adding more shipping options in the future!

Many of our pieces are made with hypoallergenic materials such as stainless steel, sterling silver, or gold plating. Please check individual product descriptions for specific material details.

Yes! Many of our pieces (especially handmade items) are one-of-a-kind or limited edition, so you’re sure to find something unique.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options at checkout.

We process orders quickly, but if you need to make a change, please contact us as soon as possible. We’ll do our best to accommodate your request.

You can reach us anytime at support@wovenhaus.store or through our Contact Us page. We strive to respond within 24 hours.

For select items we do offer gift boxes and gift messages. We're still tinkering with the specifics!

You can contact us through our contact page or send us an email at support@wovenhaus.store. We will be happy to assist you!